Pros
Pay is good for the type of work you will be doing. Much higher than other places when starting out. Benefits are great, have a matching 401K and very easy to manage. Very easy work, once you get past the initial shock of talking to customers it is a breeze. No dress code: can wear jeans/shorts whatever your heart desires.
Cons
The company seems to care more about the public opinion and their charity work more than their actual employees. They spend months planning March of Dimes benefits and other charitable things, which dont get me wrong they are for a great cause, but when it comes to planning something for their employees I hope a gold star and a pat on the back is what you were looking for. No dress code: although it is listed as a pro it can be both. Some employees seem to take it too far and it makes it hard to be professional. Team Leaders are on their high horse all day, when in reality they do not do much. They all seem to wander around all day and make small talk with the other team leaders and other management personnel in the building. When asked to take a call a lot of then tend to pass you off to another claiming they are busy. High school mentality: Clicks and managers tend to just let things happen because there is no real fear of repercussions. When I started there I was told that there were opportunities for advancement........ This is clearly untrue. They give you a light at the end of the tunnel and many stay for that reason. Only center wide bonus is awarded: There is no team or individual bonus, only center wide bonus. You see people and their numbers on a daily basis and no matter how much harder you work than them you receive the same money at the end of the quarter. It is very hard to see people not work for months at a time, make the same bonus as you, and are still somehow employed.