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      GM Financial

      Part of General Motors (GM)

      Engaged Employer

      GM Financial reviews

      Excessive Call Volume, Terrible Middle Management - Customer Experience Specialist GM Financial Employee Review

      1.0
      Dec 4, 2022
      Customer experience specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some people were really cool to work with, others not so much. Nice, clean building. Amazing leadership from the VP level.

      Cons

      Managers demand outrageous call volumes, even when the queue is at capacity. Zero time in-between calls to process necessary information into the account. Middle management is the worst I've encountered, and only sit at their desk online shopping and gossiping all day instead of assisting team members who need help on a call. Treated like a child, not an adult. Company doesn't know half their own policies and expects false information to be relayed to the customers.

      Explore other reviews about GM Financial

      5.0
      Jun 26, 2026
      Treasury analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company and great culture.

      Cons

      Nothing to mention or say here.

      2.0
      Jul 8, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      I'm a senior-level software engineer, previously worked at tech companies, and this job is relatively easy for me. No on-call, work-life balance is good. I usually get everything done within 2-week sprints.

      Cons

      GMF is the true definition of work hard, not smart. There are so many dumb engineers. There was a time I had to work with non-technical teams like prod support, and it was quite frustrating. They wanted my team to build an automation so they didn't have to work manually as if anything is possible and there is no limitation within the company. I didn't even create a backlog item as it was a waste of time.

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