Just OK - Customer Experience Advocate II GM Financial Employee Review

3.0
Dec 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Lots of time off given to employees

Cons

Management does not care about customers at all. They are concerned about how much time a rep spends on the phone with the customer. Part of the metrics is tracking how much time was spent with the customer helping them with their issue and if it is too high they will eventually let employees go for the time spent helping the customer. There really is not a lot of areas that you can get promoted into.

Explore other reviews about GM Financial

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company and great culture.

Cons

Nothing to mention or say here.

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

I'm a senior-level software engineer, previously worked at tech companies, and this job is relatively easy for me. No on-call, work-life balance is good. I usually get everything done within 2-week sprints.

Cons

GMF is the true definition of work hard, not smart. There are so many dumb engineers. There was a time I had to work with non-technical teams like prod support, and it was quite frustrating. They wanted my team to build an automation so they didn't have to work manually as if anything is possible and there is no limitation within the company. I didn't even create a backlog item as it was a waste of time.

See reviews by: Helpful|Rating|Date|All