2.0
Aug 7, 2025
Former employee, more than 1 year
Chandler, AZ
Recommend
CEO approval
Business Outlook
Pros
The company offers solid benefits, including a 401(k) plan and generous PTO and sick time accrual. The schedule is hybrid — two days working from home and three in the office, with one rotating Saturday shift per month. The six-week training program was informative and well-structured, though it moved at a fairly fast pace.
Cons
If you thrive in a highly competitive environment where only top performers are recognized, this may be the opportunity for you. The call centers are currently undergoing significant restructuring and departmental consolidation. Team Leads are often expected to manage more than is realistically sustainable, which can create challenges — especially for those who rely on clear structure and support.