Pros
They seem to care about the work they do but it's layers of BS. You are told to smile, be courteous but lying to them residents all in the same breath.
Cons
We are told to show these immaculate models and the rest of the apartments often look horrible. Duke Manor for one. They dupe new residents into thinking you are going to get exactly what the model has to offer. Now, we all know it won't come with the furniture but once you show the actual apartment the resident will be getting the look of disgust appears. It's rather embarrassing. They have signed leases based off a lie you will be getting what the model showed and in some respects you do, the kitchens are remodeled but covered up. The cabinets are new but the inside of them aren't they just painted them. Bugs are crawling while residents are looking at the apartment, the model features brand new wash machines and dryers and that's NOT what you get. We are told to say oh we will get you those replaced when they have really said well if the old ones are broken strive to fix them first instead of doing exactly what we told the resident that they would be brand new. If the lies stop we wouldn't be bombarded with calls and emails of service requests. Things being placed in the apartment work for a few days or less and they are broken again. The space is too small to be charging these residents the amt of money they sign leases for. I honestly feel sorry for them.