- Everyone gets involved with Customers from the Execs down
- Customers love the product and, more importantly, the team that supports them in their desired outcomes
- Customer Success is on the short list of priorities for every Fortune 500 CEO and Gainsight is the market leader
Cons
- People are expected to catch up and keep up with a very intelligent core. Good for most, bad for some, but this approach seems to retain top talent.
Gainsight Response
9y
Thank you for sharing your experiences. While I still think we have a long way to go in our mission, it's nice to hear the positive feedback. I agree that as we scale, the test is whether we keep taking time to know our team as individuals - something I'm personally passionate about.
Explore other reviews about Gainsight
5.0
Apr 11, 2026
Anonymous employee
Current employee, less than 1 year
Recommend
CEO approval
Business Outlook
Pros
I absolutely love working at Gainsight. The leadership team is thoughtful, strategic, and genuinely cares about both the business and the people behind it. There’s a strong culture of innovation and building are encouraged and brought to life.
The products are thought leaders in the space. Customers who fully invest in it and continue to educate themselves across the platforms consistently see strong ROI and genuinely love it.
What really stands out is the environment: mistakes aren’t met with blame, but with coaching and support. You’re challenged, backed, and given the space to grow while doing meaningful work.
Cons
Like many growing companies, some processes and change management can feel a bit disorganized at times. That said, there’s strong awareness across the team and leadership, and a real openness to change everyone recognizes the opportunity to drive more efficiency and is actively working toward it.