Gainsight is a truly special place - Anonymous employee Gainsight Employee Review
5.0
Jul 11, 2017
Anonymous employee
Current employee, more than 1 year
Recommend
CEO approval
Business Outlook
Pros
- startup within a scaleup mentality
- radical transparency balanced with child like joy
- feeling that each employee is truly making an impact and helping to write our story
- agile, innovative and collaborative
- true belief that our company values drive company initiatives
- visionary leader the embodies the spirit of Gainsight/customer success
- being part of something special: knocking right on the door of something big
Cons
- not all departments are created equal
- have to be able to quickly adapt and roll with the punches, sometimes daily
- as we grow, so do the politics
Gainsight Response
8y
Thanks for the feedback! I definitely think we need to continue to scale communications and interactions - big priority for me right now. Keep the input coming.
Explore other reviews about Gainsight
5.0
Apr 11, 2026
Anonymous employee
Current employee, less than 1 year
Recommend
CEO approval
Business Outlook
Pros
I absolutely love working at Gainsight. The leadership team is thoughtful, strategic, and genuinely cares about both the business and the people behind it. There’s a strong culture of innovation and building are encouraged and brought to life.
The products are thought leaders in the space. Customers who fully invest in it and continue to educate themselves across the platforms consistently see strong ROI and genuinely love it.
What really stands out is the environment: mistakes aren’t met with blame, but with coaching and support. You’re challenged, backed, and given the space to grow while doing meaningful work.
Cons
Like many growing companies, some processes and change management can feel a bit disorganized at times. That said, there’s strong awareness across the team and leadership, and a real openness to change everyone recognizes the opportunity to drive more efficiency and is actively working toward it.