Great experience at - Anonymous employee Gainsight Employee Review

5.0
Jan 22, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Incredible management team (led by Nick) and category defining company.

Cons

There are a couple of major offices which are roughly siloed by function. Engineering is in Bangalore, Support is in St. Louis, most of the CSMs and management are in the Bay Area. This makes cross-department collaboration tougher than just walking across the hall.

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Gainsight Response
8y
Excellent input. To some extent, the geographic dispersion is a reality - and provides some big benefits for us in terms of being able to work with people anywhere (particularly work-from-home). But we need to continue to find more ways to bring folks together across offices.

Explore other reviews about Gainsight

5.0
Apr 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I absolutely love working at Gainsight. The leadership team is thoughtful, strategic, and genuinely cares about both the business and the people behind it. There’s a strong culture of innovation and building are encouraged and brought to life. The products are thought leaders in the space. Customers who fully invest in it and continue to educate themselves across the platforms consistently see strong ROI and genuinely love it. What really stands out is the environment: mistakes aren’t met with blame, but with coaching and support. You’re challenged, backed, and given the space to grow while doing meaningful work.

Cons

Like many growing companies, some processes and change management can feel a bit disorganized at times. That said, there’s strong awareness across the team and leadership, and a real openness to change everyone recognizes the opportunity to drive more efficiency and is actively working toward it.

3.0
Apr 25, 2026
Recommend
CEO approval
Business Outlook

Pros

smart people and decent benefits

Cons

once was a good community, now a corporate strategy play

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