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      Gainsight

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      Future story of "Woulda,Coulda,Shoulda" - Anonymous employee Gainsight Employee Review

      1.0
      May 30, 2018
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      CEO. Not enough can be said about how awesome the CEO is. It has been told in multiple posts until now so Iam not going to elaborate on that.

      Cons

      Success for All- It is surprising how a value in all its all good intentions can be misused and used as a tool against people who speak up about what is not working. Faced multiple instances where a comment about something not working direct on escalated leads to muted response or no response. There is no alignment between different teams and it is sometimes quite evident. Hero Culture - Any initiative or project at the execution is at the mercy of the few employees who burn out in order to make the project successful. The leaders have neither empowered nor trained nor taken action against employees have not grown in the organization since there is always a hero who saves the day. Work has become boring - The amount of innovation has come to a standstill due to various organizational priorities and it is no more a company to aspire and learn and grow your career. So , prospective employees, you have been warned.

      avatar
      Gainsight Response
      8y
      Thanks for providing this feedback. It's obvious that you care a great deal - enough that you decided to write this. I'm also sorry that we've frustrated you so much. I agree that a hero culture is not sustainable. I also agree that we need to continue to innovate and value your input on this. I appreciate your constructive input around interviewing your oldest employees. I just saw this post and am going to set this up now. I hope you will be on the list as I would enjoy hearing your input directly. As to the subject line of "Future story of..." I live my life hoping and believing the future is not written - otherwise why live right? I'm eager to change the future for you to something exciting and it's up to me to make that happen!

      Explore other reviews about Gainsight

      5.0
      Apr 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I absolutely love working at Gainsight. The leadership team is thoughtful, strategic, and genuinely cares about both the business and the people behind it. There’s a strong culture of innovation and building are encouraged and brought to life. The products are thought leaders in the space. Customers who fully invest in it and continue to educate themselves across the platforms consistently see strong ROI and genuinely love it. What really stands out is the environment: mistakes aren’t met with blame, but with coaching and support. You’re challenged, backed, and given the space to grow while doing meaningful work.

      Cons

      Like many growing companies, some processes and change management can feel a bit disorganized at times. That said, there’s strong awareness across the team and leadership, and a real openness to change everyone recognizes the opportunity to drive more efficiency and is actively working toward it.

      3.0
      Apr 25, 2026
      Solutions engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      smart people and decent benefits

      Cons

      once was a good community, now a corporate strategy play

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