Sales Development Representative - Anonymous employee Gainsight Employee Review

4.0
Aug 11, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company with amazing culture!

Cons

Misalignment between SDR's and AE's. Conflicting goals and performance metrics.

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Gainsight Response
7y
Thanks for the feedback. Sales Development is a tough job, so its great to hear your positivity about your career at Gainsight. SDRs are such a critical part of what we do to win together. SDR and AE alignment is something we continually strive to get right, and we can improve further in this area. This is something we plan to address during our upcoming sales offsite and always welcome feedback on how we can improve. We also will be refreshing the AE/SDR partnership process in the coming weeks to put this item more into focus. Really appreciate the feedback.

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5.0
Apr 11, 2026
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Pros

I absolutely love working at Gainsight. The leadership team is thoughtful, strategic, and genuinely cares about both the business and the people behind it. There’s a strong culture of innovation and building are encouraged and brought to life. The products are thought leaders in the space. Customers who fully invest in it and continue to educate themselves across the platforms consistently see strong ROI and genuinely love it. What really stands out is the environment: mistakes aren’t met with blame, but with coaching and support. You’re challenged, backed, and given the space to grow while doing meaningful work.

Cons

Like many growing companies, some processes and change management can feel a bit disorganized at times. That said, there’s strong awareness across the team and leadership, and a real openness to change everyone recognizes the opportunity to drive more efficiency and is actively working toward it.

3.0
Apr 25, 2026
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CEO approval
Business Outlook

Pros

smart people and decent benefits

Cons

once was a good community, now a corporate strategy play

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