Great company in an interesting and growing segment of B2B - Anonymous employee Gainsight Employee Review

5.0
Jun 14, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They prioritize their culture, provide direct access to the executive team, and have a lot of really enthusiastic and committed team members across the entire organization

Cons

Speaking only about my experience, but there has been a LOT of change happening in my part of the organization. We are hiring a ton to get more resources, but at times we're having folks stretch to handle a TON of stuff while we work to fill some gaps. Also, be ready to own your role. Usually in a good way (high trust / expectations), but it can be a challenge to those needing more exact direction and hand-holding at all times.

avatar
Gainsight Response
5y
Thanks for sharing this input and I think it reflects our current state well! Nick

Explore other reviews about Gainsight

5.0
Apr 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I absolutely love working at Gainsight. The leadership team is thoughtful, strategic, and genuinely cares about both the business and the people behind it. There’s a strong culture of innovation and building are encouraged and brought to life. The products are thought leaders in the space. Customers who fully invest in it and continue to educate themselves across the platforms consistently see strong ROI and genuinely love it. What really stands out is the environment: mistakes aren’t met with blame, but with coaching and support. You’re challenged, backed, and given the space to grow while doing meaningful work.

Cons

Like many growing companies, some processes and change management can feel a bit disorganized at times. That said, there’s strong awareness across the team and leadership, and a real openness to change everyone recognizes the opportunity to drive more efficiency and is actively working toward it.

3.0
Apr 25, 2026
Recommend
CEO approval
Business Outlook

Pros

smart people and decent benefits

Cons

once was a good community, now a corporate strategy play

See reviews by: Helpful|Rating|Date|All