Great culture - Anonymous employee Gainsight Employee Review

4.0
Aug 11, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great culture and teammates. Some will go the extra mile to help while some won't which is normal Thoughtful CEO and leadership Amazing healthcare benefits and unlimited PTO

Cons

Intense workload... most has their main job and several side projects They need to hire more CSMs as they are burdened with too much work and have enough on their plates No 401k match Requiring CSAT exam seems to be more of a burden especially when trying to hire diverse talent

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Gainsight Response
4y
Thank you for sharing this valid input

Explore other reviews about Gainsight

5.0
Apr 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I absolutely love working at Gainsight. The leadership team is thoughtful, strategic, and genuinely cares about both the business and the people behind it. There’s a strong culture of innovation and building are encouraged and brought to life. The products are thought leaders in the space. Customers who fully invest in it and continue to educate themselves across the platforms consistently see strong ROI and genuinely love it. What really stands out is the environment: mistakes aren’t met with blame, but with coaching and support. You’re challenged, backed, and given the space to grow while doing meaningful work.

Cons

Like many growing companies, some processes and change management can feel a bit disorganized at times. That said, there’s strong awareness across the team and leadership, and a real openness to change everyone recognizes the opportunity to drive more efficiency and is actively working toward it.

3.0
Apr 25, 2026
Recommend
CEO approval
Business Outlook

Pros

smart people and decent benefits

Cons

once was a good community, now a corporate strategy play

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