Human First Focused Org - Strategic Engagement Manager Gainsight Employee Review

5.0
Oct 17, 2022
Recommend
CEO approval
Business Outlook

Pros

Company seriously takes a human first approach. I haven't worked for a company that promotes work life balance as well as Gainsight. My management team is visible, approachable and communicative. My direct manager is engaged and invested in my professional development and performance. Healthcare benefits are top tier. We have unlimited PTO and Recharge days off, and I have flexibility to manage my day and work as I need and take time for personal things. The company has a very fun vibe, the annual offsite "Cohesion" is definitely the best employee event I have attended. It's also apparent that they source for smart, engaged and passionate people. I really enjoy the people that I work with.

Cons

--No 401K match at this time. --Can be very fast paced from a work perspective, but just make sure to openly communicate with your manager. --While unlimited PTO is great, PTO is not factored out of utilization metrics for quarterly incentive which is a deterrent. --While the company make-up diverse, there are limited POC in executive and senior manager roles.

Explore other reviews about Gainsight

5.0
Apr 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I absolutely love working at Gainsight. The leadership team is thoughtful, strategic, and genuinely cares about both the business and the people behind it. There’s a strong culture of innovation and building are encouraged and brought to life. The products are thought leaders in the space. Customers who fully invest in it and continue to educate themselves across the platforms consistently see strong ROI and genuinely love it. What really stands out is the environment: mistakes aren’t met with blame, but with coaching and support. You’re challenged, backed, and given the space to grow while doing meaningful work.

Cons

Like many growing companies, some processes and change management can feel a bit disorganized at times. That said, there’s strong awareness across the team and leadership, and a real openness to change everyone recognizes the opportunity to drive more efficiency and is actively working toward it.

3.0
Apr 25, 2026
Recommend
CEO approval
Business Outlook

Pros

smart people and decent benefits

Cons

once was a good community, now a corporate strategy play

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