Great people, great place to be, benefits need to be adjusted - Anonymous employee Gainsight Employee Review

4.0
Oct 2, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I work with awesome people. Everyone is very helpful and, if they don't know an answer, they help find someone who does. My manager is very supportive and our exec team is passionate and has a clear vision.

Cons

Cost of living has increased 20-30%+ in the last two years and our pay has not changed. No 401(K) match is a bummer too. New benefit programs get introduced and while they're *nice* they don't solve the underlying issue.

Explore other reviews about Gainsight

5.0
Apr 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I absolutely love working at Gainsight. The leadership team is thoughtful, strategic, and genuinely cares about both the business and the people behind it. There’s a strong culture of innovation and building are encouraged and brought to life. The products are thought leaders in the space. Customers who fully invest in it and continue to educate themselves across the platforms consistently see strong ROI and genuinely love it. What really stands out is the environment: mistakes aren’t met with blame, but with coaching and support. You’re challenged, backed, and given the space to grow while doing meaningful work.

Cons

Like many growing companies, some processes and change management can feel a bit disorganized at times. That said, there’s strong awareness across the team and leadership, and a real openness to change everyone recognizes the opportunity to drive more efficiency and is actively working toward it.

3.0
Apr 25, 2026
Recommend
CEO approval
Business Outlook

Pros

smart people and decent benefits

Cons

once was a good community, now a corporate strategy play

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