What happened Gainsight?? - Anonymous employee Gainsight Employee Review

Where in the world is the balance of business strategy and caring about your employees? There has always been a grind, and most people were willing to work long hours for below standard pay because the culture and benefits made up for it. In recent years, Gainsight has changed their strategy to acquire companies/products rather than building internally. The issue with this is that there were no new jobs added for the integration of the acquired company into the broader Gainsight org. This means that numerous groups of people across the company have been added extra loads of work to their plate, such as integrating new teammates, merging systems, merging benefits, etc. The first time an acquisition happened with the PX product, numerous employees voiced their concerns for months and years about the challenges we still faced, including no overall ownership. Nothing changed, and instead we acquired more companies, had layoffs, and again, did not devote headcount to figure out how to manage the downstream effects of the merge. On top of all this, there have been promotion and salary freezes for years, with no end in sight. From my 8 years at Gainsight, it has lost what made it a special culture. The fun is gone, no one listens to the issues or cares to fix them, and the compensation has been well under average with no plans to fix this. The leaders in most areas are “yes” people, who have learned they can get further in their career by agreeing to the strategy and not questioning the impact or logistics this may cause their team. Gainsight is now just another software company that only cares about the bottom line.