Run - Anonymous employee Gainsight Employee Review

1.0
Aug 30, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote Strong Brand Good people

Cons

CRO is absolutely awful. Emotionally makes decisions and fires people within days. Can’t put a comp plan together to save her life. Shredding the culture from the inside out. Keeps weak leadership around. Don’t get on her bad side or you’re out.

avatar
Gainsight Response
7mo
I can tell this feedback comes from a place of frustration. Leadership transitions are never easy, and I understand how they can create uncertainty. I’m very proud of our Human-First culture and the foundation it’s built for Gainsight. At the same time, SaaS is undergoing massive transformation in the agentic era, and we need to evolve how we operate if we’re going to retain our leadership position. I stand behind our leadership team and the direction we’re taking to strengthen Gainsight for the long term. - Chuck

Explore other reviews about Gainsight

5.0
Apr 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I absolutely love working at Gainsight. The leadership team is thoughtful, strategic, and genuinely cares about both the business and the people behind it. There’s a strong culture of innovation and building are encouraged and brought to life. The products are thought leaders in the space. Customers who fully invest in it and continue to educate themselves across the platforms consistently see strong ROI and genuinely love it. What really stands out is the environment: mistakes aren’t met with blame, but with coaching and support. You’re challenged, backed, and given the space to grow while doing meaningful work.

Cons

Like many growing companies, some processes and change management can feel a bit disorganized at times. That said, there’s strong awareness across the team and leadership, and a real openness to change everyone recognizes the opportunity to drive more efficiency and is actively working toward it.

3.0
Apr 25, 2026
Recommend
CEO approval
Business Outlook

Pros

smart people and decent benefits

Cons

once was a good community, now a corporate strategy play

See reviews by: Helpful|Rating|Date|All