Pros
Good starting salary for experienced employees. Great Supervisors who are willing to help out. Some branches have excellent clerical support who free up RM to actually do Claims work and not filling out forms and sending out file copies. Claims System is Great and access toba lot of good resources!
Cons
Pay increases are horrible. If you don't ask for a good salary when you start, don't expect to get it in annual increases. No bonuses for the people who do all of the work. Depending on the Branch, clerical support is either really good or almost non-existent. Workload is horrible, 35 hour work week is a joke! Try 70 hour work week! Some accounts have a cap, which is great, most do not so the claims just get piled on. Upper management doesn't understand that with modern technology, RM's are inundated with faxes and email correspondence that used to come regular mail. It is impossible to keep up with a caseload over 130 and give quality service to the client unless you are willing to work a lot of extra hours every week.