No direction - CSA - Customer Service Associate Gallagher Employee Review

3.0
Jan 27, 2019
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Medical, 401k and lots of support if you need time off

Cons

My office got acquired and we got blacked out on raises our first year with them. We had people quit and the workload just got split up between everyone. They didn’t hire anyone to replace these people. No compensation for taking on more work. I have personally asked for a pay increase. I have gotten a couple different responses, one that they are waiting for their budget and that corporate has to approve it. This has been going on for 3months. They talk about being the most ethical company but when they come to their staff it’s more work for less pay. Our IT guys runs so thin and hasn’t gotten a pay raise in 4 years. So far I am not impressed with how they manage everyone.

Explore other reviews about Gallagher

5.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The culture is absolutely amazing.

Cons

I have nothing negative to say.

2.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Salary was in market range.

Cons

Manager took zero interest in me. I spoke to her 2 times in the 6 months I was there. It’s just an endless grind to various SEC and investor required reporting. By the time you finish you need to start over. Almost all process are broken. This $13B company runs on excel. It’s a real risk that this company collapses on itself. They purchase companies and destroy everything good about their cultures. I was so happy and content until they purchased us. The executives paint a fake picture of their culture to the street.

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