Heavy caseload - Senior Resolution Manager Gallagher Employee Review

2.0
Jan 28, 2024
Recommend
CEO approval
Business Outlook

Pros

If you meet expectations and keep up with the heavy volume and fast pace, you will be liked by management. Job security will almost never be an issue. There is some room for advancement. GB certainly has a track record of hiring friendly, reliable and all around nice people. Coworkers are always great to talk to. The company is also a good choice if you are starting from the ground up. They help out a good deal with initial training, covering exam fees and other needed resources. The IT team is excellent- skilled and friendly. GB always invests in top notch tech equipment that is usually new and ergonomic.

Cons

The workload is grueling and quite frankly ridiculous for one person. Expect to put in over 40 hours per week. You'll be doing a job that is much better suited for two people. Once you're no longer a trainee, resources, guides, examples, and training/reference materials are skeletal and hard to find. Supervisors are even more overwhelmed than adjusters. They usually work well into the night every night. Salary is mediocre. Annual raises are usually between 2-3% (if you get one). If you raise issues to management that need time or money to fix don't expect to hear back.

Explore other reviews about Gallagher

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice people to work with

Cons

Terrible health insurance. It was expensive for the lower earners

2.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Salary was in market range.

Cons

Manager took zero interest in me. I spoke to her 2 times in the 6 months I was there. It’s just an endless grind to various SEC and investor required reporting. By the time you finish you need to start over. Almost all process are broken. This $13B company runs on excel. It’s a real risk that this company collapses on itself. They purchase companies and destroy everything good about their cultures. I was so happy and content until they purchased us. The executives paint a fake picture of their culture to the street.

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