Phone Work is All About Performance - Consumer Interviewer Gallup Employee Review

4.0
Mar 10, 2013
Recommend
CEO approval
Business Outlook

Pros

Once you pass the online personality profile and prove yourself personable, persuasive, performance-driven (pick any pair, at least) but always polite, on the phone, you're in and you can make decent money - even good money for this kind of work - especially when you consider that you aren't asking people to buy anything, just give their opinions. The Gallup name still carries enough good will that some people will talk to you for the name alone. Flexible hours. Tuition assistance program. The transgressions for which an interviewer can be terminated are very clear and usually easy to avoid. Most of the interviewers I know who have been fired knew they deserved it. A clear path is provided for you as an interviewer to improve your pay scale and bonuses do help. There is a chance for promotion to management positions or a place in the corporate office, especially if you're an attractive, young, female UN Lincoln graduate or related to someone in the inner circle (in which case, you aren't reading this anyway). If you perform well and act like you want to participate in the culture - and culture is EVERYTHING here - they'll make it easy for you to continue. Even if you don't perform well right away, they'll try to help you improve - and some people do. But some people don't or can't or won't. If you can not make yourself fit in, they will make it easy for you to decide to leave (but do try to stay at least six months so you can list them on your resume without fearing they'll tell prospective employers that you are not eligible for re-hire).

Cons

You must be willing to learn how to deal with rejection and to speak politely and effectively with rude and/or stupid respondents. This type of work is not for everyone. Your success will be determined largely by your willingness to submit to a Borg-like "tribal" culture. They expect you to love them without reserve while they reserve the right to terminate you at will.

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5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Managers are outstanding. They truly respect and care about their employees. They make you feel comfortable sharing your opinions. They empower you to take action. The culture is fantastic. Fellow employees are wonderful to work with. Everyone takes their role seriously. You feel part of a village and want to contribute. You get to do what you do best! The mission and purpose make this feel not so much like a job, more like a way of life.

Cons

As is true for many companies, there are a lot of changes needed to be competitive in this current environment. Working through the changes can be bumpy at times. It is worth it to voice concerns and be part of the solution.

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

1. Genuine intellectual autonomy with real institutional backing behind you 2, A research heritage spanning nearly a century that raises the bar on everything you produce. I've worked with Nobel Laureates and many other top minds. 3. The nicest smart people I've encountered anywhere, drawn from all over the world; and that's held true across nearly 30 years 4. Treated like a responsible adult from day one; lots of autonomy and a remarkable breadth of data and research to work with 5. A place where your individuality is an asset, not something to sand down

Cons

1. If you are a person who needs someone else to structure your day and hand you a to-do list, you may struggle; the autonomy is real, and so are the expectations that come with it 2. The pace and intellectual standards can be demanding; this is not a coast-and-collect-a-paycheck environment

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