OK Job...with Strings Attached - Bilingual Phone Interviewer Gallup Employee Review

3.0
Jun 5, 2015
Recommend
CEO approval
Business Outlook

Pros

The working environment was great Management realized what a frustrating job we have, and attempted to create fun work culture with interactive activities for us all to enjoy Payed higher if you were bilingual (not so much now)

Cons

Everything was very number-centric. Your pay depends on your performance. While I did very well, I still felt extremely pressured to pick up other team members' bad numbers. Often, they would put me on projects they knew I wouldn't do well on because they needed to reach quota. Even though it's performace-based, you don't really get to choose what projects you work on. I understand that it was a team effort, but it often felt like punishment. I quit after 6 months, well above their 4-month cut for rehiring, but I'm not too worried I'll return, because they cut off Spanish hours. At the point of my leaving the company, I was one of two left from my 15-20ish class who started with me. Retaining workers is a problem at this job, because no matter how many activities we do, the work isn't something that many are, or will ever be impassioned about. It's not worth it for many, including me.

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5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Managers are outstanding. They truly respect and care about their employees. They make you feel comfortable sharing your opinions. They empower you to take action. The culture is fantastic. Fellow employees are wonderful to work with. Everyone takes their role seriously. You feel part of a village and want to contribute. You get to do what you do best! The mission and purpose make this feel not so much like a job, more like a way of life.

Cons

As is true for many companies, there are a lot of changes needed to be competitive in this current environment. Working through the changes can be bumpy at times. It is worth it to voice concerns and be part of the solution.

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

1. Genuine intellectual autonomy with real institutional backing behind you 2, A research heritage spanning nearly a century that raises the bar on everything you produce. I've worked with Nobel Laureates and many other top minds. 3. The nicest smart people I've encountered anywhere, drawn from all over the world; and that's held true across nearly 30 years 4. Treated like a responsible adult from day one; lots of autonomy and a remarkable breadth of data and research to work with 5. A place where your individuality is an asset, not something to sand down

Cons

1. If you are a person who needs someone else to structure your day and hand you a to-do list, you may struggle; the autonomy is real, and so are the expectations that come with it 2. The pace and intellectual standards can be demanding; this is not a coast-and-collect-a-paycheck environment

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