Pros
This review is for the NA HQ in Memphis (not retail stores). Super casual, flex hours, laid back but things get done. Great to be able to take a break by going to the game bunker and browse around. Lots of hobbyists work there and you get 50% discount on most products. Great people. Overall, it's a fun place to work.
Cons
The company is in turmoil as the parent company in the UK tries to figure out how to be the central figure in charge. They really suck at change management — for instance, shutting down NA manufacturing and telling everyone losing their jobs that the "experts in the UK" will be doing it better, and a UK tosser letting a manager find out that he is losing his job in a meeting with his entire department. In 2013 alone, they fired the CEO (5 years), CIO (< 3 mo.), the entire training staff (some had been with GW their entire career), trade sales manager, staff accountant (GW put through college), and more. The year previous they shut down US manufacturing and fired the NA CIO (position elimination). Major turmoil.