DC's are not the game of Survivor - Sr. Coordinator, Contact Center Operations Gap Employee Review

Working on the Operations side is kind of like being on Survivor. You have to outwit, outplay, and outlast. Supervisors will happily listen to their employees and then run to their managers and repeat parts of what they were told, but not everything. There are requirements for coaching and helping employees improve their performance, but if it is peak season, you might not receive them. The supervisor will report that you had it, and ultimately, you may end up losing your job.