Focus on customer service not GapCards - Sales Associate Gap Employee Review

3.0
Nov 14, 2011
Recommend
CEO approval
Business Outlook

Pros

Good people, fun atmosphere, skilled management at retail level.

Cons

GapCards, GapCards, GapCards. I know there is a lot of pressure on store managers to hit GapCard goals that come down from above; however, good customer service is often put secondary as a result. Associates are constantly reminded to constantly remind everyone that walks through the door about GapCards. There is a fine line between informing customers about a promotion and pestering or haranguing them about it. I feel that line is too often crossed.

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5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice co-workers and flexible hours.

Cons

It is a typical retail job.

3.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Good health benefits, some 401k match

Cons

12 hour shifts, subpar bonus', limited upward mobility as managers and upper management did not want to promote from within and risk operational change causing productivity decline

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