Pros
The benefits and coworkers were great. The hours were good as well. The medical, dental and vision insurance is some of the best in the area. The matching 401k and pension are great as well.
Cons
The career path of a product support specialist is non-existent. There should be avenues for people to go directly to a leadership position with having to be vetted by people that don't interact with you on a regular basis. It's difficult for you to get ahead when the people making the decisions aren't in your office. I worked in the NKC office and they didn't get much respect It wad probably due to a lack of leadership at that location. There is no work life balance at all. They have begun to micro manage you at all turns. They need to be more concerned with the leadership than with the rank and file employees. The management at the NKC contact center is horrible with a couple of exceptions. They spend way too much time hiding behind their walls with headphones on pretending to work when most of the time they are probably watching youtube videos.