Pros
Coworkers are great, hard working people. Gartner is known for having a rigorous interview process and recruiting top talent because of it. That being said, do not make suggestions or comments about how things are run, it is very frowned upon and punished. Gartner has a really strong brand in their field, looks great on a resume. You have the opportunity to service awesome and well-known companies and make great connections that way. Depending on your manager, it is a fairly easy going work environment but can be tense at times. Amazing benefits, good pay, and great PTO! I would highly recommend this position if you are going to grad school.
Cons
Because it's a remote office, you don't get the same perks as the headquarters (FL, CT, CA). Management uses the budget for random decorations and things which leaves the office with no budget to do office activities and puts more of a damper on morale. No office supplies (kleenex included so be prepared to bring your own!). No career path (the recruiter will tell you otherwise) if you want to stay in UT. The job requires you to be on the phone a bit so the culture is changing to more of a call center environment. There is a lot of pressure, to the point that there are some employees (yes, more than one) that have asked their doctors for Ritalin to help them focus better. Your experience is greatly determined depending on your manager. They don't care about you, they care solely about your performance. They are working on improving morale which is great but have a very, very long road ahead of them. If you are applying for this position then make sure you ask very thorough questions to the everyone you interview with, especially if you make it to the last interview portion and get to ask a current CRA questions (the opinion of the CRA in the interview has no sway on the employment decision).