SMB is dying - Account Manager SMB Gartner Employee Review

2.0
Apr 21, 2016
Recommend
CEO approval
Business Outlook

Pros

Pay is great for somebody early in their career or right out of college. If this is your first real sales job, you'll learn some valuable sales concepts. The Gartner name, and experience selling to executives looks good on the resume.

Cons

The culture is falling apart in SMB. It's basically a frat house. Everyone is straight out of college. New Account Managers are hired en mass and pushed through huge training classes to keep up with the turnover. Management has the attitude that everyone is replaceable, so if you're not doing well, expect to be put on plan and pushed out, instead of coached. The market for SMB is not growing as fast as they will tell you. The value prop is VERY weak for tech vendors, despite what they'll tell you. Territories are shrinking, and quotas are rising. Worst of all, it's in Fort Myers, FL. God's waiting room. If you're under 65, you will be incredibly bored in this area within a few months.

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5.0
May 30, 2026
Recommend
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Pros

Great ownership culture - if you want to innovate they will give you the reins

Cons

Data quality / consistency of engineering trams

4.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Being a globally recognized company makes it easy to consistently engage clients. Great benefits. Amazing people (managers and colleagues) For the most part there is a clear path to success and promotions. Executives listen to feedback after every internal call to help guide strategy.

Cons

In office mandate increasing in office days from once a month to once a week. Need to live in Florida or Texas because of the in office mandate. Promotions take a while since there are many people going for the same roles. Hard to reach clients and constant territory’s shifting makes it difficult to achieve the numbers you and management expect.

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