SMB - A Rollercoaster Ride - SMB Account Manager Gartner Employee Review

3.0
Apr 16, 2017
Recommend
CEO approval
Business Outlook

Pros

Gartner is a great company with a bright future & good reputation. Training is intense & will teach you more than you would have possibly expected. Take the time to invest in yourself here and you will reap large benefits after a few months. C-Level conversations will jumpstart your business acumen & provide very useful experience in short amounts of time. Reading Gartner research will shape your view of technology & how it affects various businesses, which is also quite valuable.

Cons

When it boils down to it... the SMB channel at Gartner is an output-driven, entry-level inside sales job. Cold calling is common, territories are shrinking among channel growth, and you have to maintain a quota among this happening. Micromanagement is very common as a result of such. The main "con" in this role is that success is HIGHLY dependent upon 'uncontrollables' - the territory you are given, the manager you are assigned to, the vertical (or non-vertical, which is worse) you are given, the prospecting area you are given, etc. It's important to understand the above because the culture recognizes sales that happen from these 'uncontrollables' as incredible personal feats for manufactured motivation.

Explore other reviews about Gartner

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Relative to other talent competitors, Gartner does a great job in providing opportunities for growth and advancement, with associates who possess the right mindset and drive the right business outcomes advancing more quickly.

Cons

While Gartner is continuing to grow, the pace of growth has temporarily slowed in recent years due to macro-economic factors and the misperception that AI is positioned to replace the business & technology insights that Gartner provides to its clients. It's been great to see the actions being taken this year to combat this perception and further invest in AI solutions internally to empower the organization.

4.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Being a globally recognized company makes it easy to consistently engage clients. Great benefits. Amazing people (managers and colleagues) For the most part there is a clear path to success and promotions. Executives listen to feedback after every internal call to help guide strategy.

Cons

In office mandate increasing in office days from once a month to once a week. Need to live in Florida or Texas because of the in office mandate. Promotions take a while since there are many people going for the same roles. Hard to reach clients and constant territory’s shifting makes it difficult to achieve the numbers you and management expect.

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