Pros
Good benefits PTO policy Intelligent co-workers Good product
Cons
If you like metrics and a "what have you done for me lately" mentality, then this is the place for you. The metrics in place are not resulting in the retention of accounts and leadership is putting the blame on those busting their butts on the front lines. Call volume requirements have exploded in the last few years resulting in 6 hours of call time per day ( yes I tracked this over a month time span). They are now recording all calls for "quality assurance", which is really just a way for management to peep into your day to day. Big brother is always watching. Call coaching being conducted by management that hasn't taken a call in 5 years. In a few months the scheduling will be automated which leaves me wondering what differentiates this place from a call center? Dont be fooled in the hyped up interview process. The client success department is headed down a path that offers no autonamy, you are a number.