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      Terrible Place to work - Client Success Manager Gartner Employee Review

      1.0
      Mar 24, 2021
      Client success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Moderate to Decent work life balance

      Cons

      The entire leadership is washed up ex-McKinsey folks. It's not client services, it's a straight up call center. They aren't concerned about business. Only metrics. 'Mission over Metrics' is the biggest lie that they'll tell you on the first day. Its always, let me repeat ALWAYS metrics over everything. Hostile work environment. If you dont hit your metrics, you'll be given warning that you'll get fired. No discussion on why it happened. All the success measures are decided on whims. They got a dream that you should hit 80% here, 90% there. No backing data to support these assumptions. No learning. It's just a fancy call center.

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      5.0
      May 30, 2026
      Manager, people analytics
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great ownership culture - if you want to innovate they will give you the reins

      Cons

      Data quality / consistency of engineering trams

      4.0
      Jun 14, 2026
      Client success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Being a globally recognized company makes it easy to consistently engage clients. Great benefits. Amazing people (managers and colleagues) For the most part there is a clear path to success and promotions. Executives listen to feedback after every internal call to help guide strategy.

      Cons

      In office mandate increasing in office days from once a month to once a week. Need to live in Florida or Texas because of the in office mandate. Promotions take a while since there are many people going for the same roles. Hard to reach clients and constant territory’s shifting makes it difficult to achieve the numbers you and management expect.

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