Lots of Hypocrisy - Customer Success Manager (CSM) Gartner Employee Review

3.0
Apr 7, 2023
Recommend
CEO approval
Business Outlook

Pros

Great client. Above average pay. Up to date equipment and great support.

Cons

Too much clienta upwards of 100 with monthly meetings for all. Scattered ressources both human and writte. AE is a Russian roulette and most of the time they are more bossy and borderline disrespectful than partner-like internally.

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5.0
Jul 24, 2026
Recommend
CEO approval
Business Outlook

Pros

- Team culture - Fair compensation - Work life balance

Cons

- Corporate bottlenecks - Training is slow, but easy

4.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Totally remote and the hours that you work can be flexible. The other designers are very friendly and willing to help you out when solving problems. The company provides you with equipment to work with. They also forbid the use of AI in their presentations with is extremely respectable.

Cons

You are paid based on billable hours. Management is strict about how much time you spend on each project, but you also have to make sure to meet a quota of billable hours each week. It can be hard to find a balance and the time counting down while working is stressful.

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