Great Culture..Areas of improvement - Customer Success Manager (CSM) Gartner Employee Review

4.0
Jun 6, 2024
Recommend
CEO approval
Business Outlook

Pros

Gartner has an excellent culture; everyone is willing to help you be successful. Lots of opportunities to grow and make an impact professionally and personally. Collaborative environment with servant leaders. High performers, supportive leadership Great chapter in your career at any level

Cons

-pay is not at standard in comparison to others in the same role within tech or research firms -workload is high; which compromises quality customer centric time needed to grow and mitigate risk on accounts -boundaries are needed to avoid burnout…enforce work/life balance -hybrid working model is enforced, moving away from previous remote first mentality…this is impacting certain orgs and trickling down from the top, losing good talent as a result

Explore other reviews about Gartner

5.0
Jul 24, 2026
Recommend
CEO approval
Business Outlook

Pros

- Team culture - Fair compensation - Work life balance

Cons

- Corporate bottlenecks - Training is slow, but easy

4.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Totally remote and the hours that you work can be flexible. The other designers are very friendly and willing to help you out when solving problems. The company provides you with equipment to work with. They also forbid the use of AI in their presentations with is extremely respectable.

Cons

You are paid based on billable hours. Management is strict about how much time you spend on each project, but you also have to make sure to meet a quota of billable hours each week. It can be hard to find a balance and the time counting down while working is stressful.

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