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Gateway Ticketing Systems

Engaged Employer

Positive but.. - Anonymous employee Gateway Ticketing Systems Employee Review

4.0
Apr 30, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A lot of knowledgeable people with great personalities, easy to build work relationships and friendships with someone within the small company. PTO provided to all employees from day 1 is great and increases over time. Some in leadership have a greater appreciation for work-life balance.

Cons

Some in leadership have the tendency to micro-manage instead of trusting subordinates to perform tasks as assigned. This can lead to energy drain and conflicting instructions from the same leader. Time entry is micro-managed to a very finite level is masked as a necessity as time is money.

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Gateway Ticketing Systems Response
9y
We strive to provide an encouraging and flexible work environment with great attention to work-life balance. Every leader at Gateway provides a weekly 1 on 1 opportunity for each of their team members to discuss any issues or concerns. In our industry, time entry is necessary in many cases to track and bill projects and provide information on product development, customer service and other internal functions.

Explore other reviews about Gateway Ticketing Systems

1.0
Jun 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None worth calling out or mentioning.

Cons

After working at Gateway for several years now, I can honestly say this is the worst company I’ve worked for in my career. The place is chaotic, reactive, and draining. There is not enough clear direction, ownership is often messy, and people spend way too much time trying to figure out who is supposed to do what. The company talks about process, but it does not feel consistent. Things are vague until there is a problem, then suddenly everything turns into blame and extra scrutiny. That gets old fast. Management makes the environment harder than it needs to be. There is a lot of checking in, questioning, and asking for updates, but not enough actual support or clear decision-making. It creates stress without solving the underlying issues. Teams do not seem aligned, communication is poor, and employees end up carrying the weight of bad planning. A lot of problems feel completely avoidable. I would not recommend working here. It is not a stable or healthy environment, and the company seems unwilling to admit how much of the frustration comes from the way it operates.

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