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Gateway Ticketing Systems

Engaged Employer

Not terrible, not great - Anonymous employee Gateway Ticketing Systems Employee Review

2.0
Oct 1, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I worked at this company for several years and there are a lot of great people who worked there (some still do). The new location is really nice and helped get rid of a lot of problems at the old one (like parking!). Flexible work time is nice, and most benefits are okay. Some newer people were a breath of fresh air.

Cons

Now a family owned company, so you really have to make sure that those people like you. This wasn't as bad when the company was owned by a few people but has gotten a lot worse in the last year. Definitely a place where you have to watch your step. A lot of new people have come in over the past few years, but a lot of the good ones didn't stay. Other comments people made about women are pretty fair. If you're a woman and some people don't like you, it's like watching Mean Girls. Working with the technology is difficult and it's hard to learn. There wasn't much effort to improve the quality when I was there and too much finger pointing when issues came up. It would probably take less time to just fix the problems.

Explore other reviews about Gateway Ticketing Systems

1.0
Jun 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None worth calling out or mentioning.

Cons

After working at Gateway for several years now, I can honestly say this is the worst company I’ve worked for in my career. The place is chaotic, reactive, and draining. There is not enough clear direction, ownership is often messy, and people spend way too much time trying to figure out who is supposed to do what. The company talks about process, but it does not feel consistent. Things are vague until there is a problem, then suddenly everything turns into blame and extra scrutiny. That gets old fast. Management makes the environment harder than it needs to be. There is a lot of checking in, questioning, and asking for updates, but not enough actual support or clear decision-making. It creates stress without solving the underlying issues. Teams do not seem aligned, communication is poor, and employees end up carrying the weight of bad planning. A lot of problems feel completely avoidable. I would not recommend working here. It is not a stable or healthy environment, and the company seems unwilling to admit how much of the frustration comes from the way it operates.

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