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Gateway Ticketing Systems

Engaged Employer

Human Resources is not HUMAN. - Customer Service Representative Gateway Ticketing Systems Employee Review

3.0
Nov 2, 2017
Recommend
CEO approval
Business Outlook

Pros

The company culture is great and I would recommend this company to anyone. Flex time - perfect. Salary - Perfect. Benefits - Perfect.

Cons

Human resources team - not so perfect. When you send in your application there is no call back. I recommended an ex-colleague for a job where the person I was recommending was a great fit. My reference was not hired which is absolutely fine but there was no communication saying we've received your resume or even a first screening calling - nothing. Not the first time they've done this, this is strike 2 for me. For a candidate that is anxiously awaiting some response it is a real disappointment when the company is incommunicado, especially when the resume came with an internal recommendation.

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Gateway Ticketing Systems Response
8y
All candidates who successfully complete the application process receive an email communication from us. Once the application is received, the hiring manager reviews it and notification of status is provided to the applicant. Additionally, we have an employee referral process, as our employees make the best referrals. The process is initiated by the successful completion of the application in our recruitment system.

Explore other reviews about Gateway Ticketing Systems

1.0
Jun 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None worth calling out or mentioning.

Cons

After working at Gateway for several years now, I can honestly say this is the worst company I’ve worked for in my career. The place is chaotic, reactive, and draining. There is not enough clear direction, ownership is often messy, and people spend way too much time trying to figure out who is supposed to do what. The company talks about process, but it does not feel consistent. Things are vague until there is a problem, then suddenly everything turns into blame and extra scrutiny. That gets old fast. Management makes the environment harder than it needs to be. There is a lot of checking in, questioning, and asking for updates, but not enough actual support or clear decision-making. It creates stress without solving the underlying issues. Teams do not seem aligned, communication is poor, and employees end up carrying the weight of bad planning. A lot of problems feel completely avoidable. I would not recommend working here. It is not a stable or healthy environment, and the company seems unwilling to admit how much of the frustration comes from the way it operates.

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