Pros
Company goals, vision and financial health is transparent and communicated monthly. Not all companies share the good with the bad. Gateway does. Company culture promotes honesty with each other, customers and vendors. Not all companies truly live these values, even if they initially say they do. Freedom to learn even if not initially provided time to do so. I say this because Gateway's emphasis is on improving process and not blaming people. It's ok to fail as long as you learn and improve from it. Gateway is really shifting towards modern technologies and standards. While there is large support of legacy systems, there is huge emphasis and effort being made to provide scalable SaaS solutions.
Cons
There's a lot to do. With the goals of using new technologies and supporting the old, coupled with post COVID staff reductions, this is to be expected. Hang in there. It WILL get better. Work with your manager to communicate frustrations. Use flex time and the option to work from home to avoid a possible burn out. Through time, the processes will improve and staff levels will balance out to eliminate this temporary problem.