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Gateway Ticketing Systems

Engaged Employer

Great Place full of Smart People - Anonymous employee Gateway Ticketing Systems Employee Review

4.0
Feb 18, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've been working at Gateway for almost a decade and have to say by and large it's a really wonderful place to be. It's very flexible in terms of start and end times of your day as well as having a generous work from home policy. Most people are permitted two days a week from home as a general rule, but exceptions around children, feeling under the weather, appointments are almost always honored. As with any place, as long as the employee is productive and adding value, things are pretty sweet. There are also very smart people here; creative problem solving is appreciated and even lunch time conversation can be incredibly stimulating. There is a lot of laughing in the hallways and people generally seem to enjoy being there. There are free drinks available via a soda fountain, a stocked fridge and monthly company happy hours to celebrate employees' birthdays complete with cake and beer and soda. The company is also quite transparent about their financials, sharing all information in a monthly company meeting. Efforts are made to keep the company apprised of what is happening in each of the departments. There are some interesting benefits, the most unique of which is a 50% reimbursement program on the purchase of technical equipment. If I buy a new laptop at home, Gateway reimburses me 50% of its cost. The people, the people, the people. Smart, funny, caring and great people to be around.

Cons

There are some problems here like anywhere else. There seems to be a hesitance to share ideas with executive management because they are not always met with an open attitude. There also seems to be a problem with really getting information shared inter-departmentally as everyone is working so hard that luxuries like communication and documentation can sometimes fall by the wayside. There is also a clique-ish-ness that has cropped over the past few years that does feel great. If you're not one of the 'cool kids', it can feel like a middle school environment. Career paths are often not available for many positions, although that's getting a bit better as the company grows.

Explore other reviews about Gateway Ticketing Systems

1.0
Jun 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None worth calling out or mentioning.

Cons

After working at Gateway for several years now, I can honestly say this is the worst company I’ve worked for in my career. The place is chaotic, reactive, and draining. There is not enough clear direction, ownership is often messy, and people spend way too much time trying to figure out who is supposed to do what. The company talks about process, but it does not feel consistent. Things are vague until there is a problem, then suddenly everything turns into blame and extra scrutiny. That gets old fast. Management makes the environment harder than it needs to be. There is a lot of checking in, questioning, and asking for updates, but not enough actual support or clear decision-making. It creates stress without solving the underlying issues. Teams do not seem aligned, communication is poor, and employees end up carrying the weight of bad planning. A lot of problems feel completely avoidable. I would not recommend working here. It is not a stable or healthy environment, and the company seems unwilling to admit how much of the frustration comes from the way it operates.

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