Mar 28, 2025
Gemini, Inc. Response
1yThank you for sharing your feedback. We take reviews seriously and are sorry to hear about your experience. We strive to create a positive work environment where all employees feel valued and supported.
Regarding the concerns about outsourcing to India, we want to clarify that India is an extension of our team, not a replacement for North American jobs. We have been transparent about our strategy to add new team members in India to support our operations, and we continue to hire and have open positions in all of our CX locations. The CX team is growing, and these additions are part of our broader goal to build a stronger and more efficient team across all regions.
We also appreciate your comments about management, training, and compensation. We are committed to ensuring fair compensation and opportunities for professional growth for all employees, and we continue to work on refining our processes to meet these goals.
We understand the importance of maintaining high morale and employee well-being, and we are actively focused on improving these areas. Your input is valuable, and we are always striving to make improvements.
Thank you again for your feedback.