An empty mess of mismanagement - Anonymous employee GenScript Employee Review

1.0
Aug 11, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great team managers Colleagues are generally friendly and open

Cons

Upper management have next to no defined strategy within European branch Barely present HR clearly working not for employee benefit Archaic and outdated IT and CRM systems relying on manual labor over automation Reluctance to hire locally, preference to hire from China Mediocre English from China based teams leading to awkward meetings and impaired communication between teams and regions General lack of developmental and resource support Forced days of being in the office per week no matter how long the commute, and regardless of your actual workload benefits from it or not Unclear, undefined and inconsistent operations that tries to cater to everyone, and accomplishes nothing

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GenScript Response
6mo
Thank you for sharing your perspective. We acknowledge that your experience in 2022 highlighted serious concerns, and we regret that it did not reflect the standards we strive for. Since then, we have made significant changes to foster a clear strategy and a respectful, collaborative work environment. If you have additional suggestions or concerns, please feel free to share them with us at HR.EU@genscript.com. We hope that if you engage with us again in the future, you will experience these improvements firsthand.

Explore other reviews about GenScript

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

The company will take care of a tasty lunch There are a lot of work shifts to choose from. Festive events are held frequently A bright and clean lab

Cons

I think genscrpt is really good

5.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

I feel very fortunate to have joined GenScript. Over the past 20 years, I have not worked at many companies—this is only my eighth—but it is truly the best position I have had in my career so far. The working environment is relaxed and supportive, my colleagues are friendly and collaborative, and my manager is genuinely caring and attentive to the team. What makes GenScript especially outstanding is its strong culture of innovation, integrity, and commitment to excellence. The company not only delivers high-quality products and services, but also invests in its people, encouraging professional growth and recognizing individual contributions. There is a clear sense of purpose in the work we do, and it is motivating to be part of an organization that strives to make a meaningful impact in the industry. While I cannot speak for everyone’s experience, I can say that I am truly happy working here and feel proud to be part of such a great company.

Cons

Like any growing company, there are still areas for improvement. Communication across teams and regions could sometimes be more streamlined, and processes may not always be fully standardized, which can occasionally lead to inefficiencies. In addition, as the company continues to expand rapidly, workload and priorities can shift quickly, requiring employees to stay flexible and adapt to changes. There may also be opportunities to further enhance career development pathways and internal communication to support long-term growth. Overall, these are common challenges in a fast-growing organization, and there is clear effort from leadership to continuously improve.

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GenScript Response
2mo
Thank you for taking the time to share such thoughtful feedback and for being part of the team. We’re truly glad to hear that your experience has been positive and that you’ve found the environment supportive, collaborative, and meaningful. It’s especially great to know that you feel proud of the work and the impact we’re making. We also appreciate your balanced perspective on areas for improvement, including communication and development opportunities, as this helps us continue to grow. Thank you for your continued contributions to GenScript.
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