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General Dynamics Information Technology

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They want CSR to be robots - Anonymous employee General Dynamics Information Technology Employee Review

2.0
Aug 15, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Ability to assist a customer in able to provide a service that has been affordable to them,

Cons

At first it was caring about the customers, the monitor and grading system are more just about impossible to meet. you become a target if you fall below a 90% on how you preform you calls, its all about how well the company numbers look on paper. Little regard or respect is given to the employee

Explore other reviews about General Dynamics Information Technology

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work, professional ambience

Cons

Not many clear paths forward in IT contracting as advancing with your company is hard as work is compartmentalized on customer or site contracts

4.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

- Remote friendly - Decent pay - Good benefits - Slower pace - Good team

Cons

- Slower pace - Federal client can end contract at anytime.

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