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      Genesys

      Engaged Employer

      Genesys reviews

      Great Place to Work and Getting Better - Sales Genesys Employee Review

      5.0
      Apr 18, 2016
      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very transparent and open culture. Employees are passionate about the customer engagement space. Management team is focused on making Genesys one of the top places to work as well as customer satisfaction.

      Cons

      Genesys continues to make a lot of changes. Goal is to continue to increase market share in the customer engagement market. If you do not like change, Genesys probably is not a good place for you.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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