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      Genesys

      Engaged Employer

      Genesys reviews

      Great People, Great Products, Bad Senior Management - Anonymous employee Genesys Employee Review

      3.0
      Jun 30, 2016
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are great, a dynamic adaptable team of people, great products and solutions. Each regional team (AsiaPac, Latin America, EMEA, North America) has its own culture that adds to and builds the overall company culture.

      Cons

      Senior Management is being squeezed by External Investor, they are firing people who have years of experience to hire graduates so they can reduce the salary cost and any pay outs required when the investor either floats the company and exits or a larger group squires the company.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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