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      Genesys

      Engaged Employer

      Genesys reviews

      Staff software Engineer - Staff Software Engineer Genesys Employee Review

      3.0
      Jul 27, 2016
      Staff software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility with the work schedule. Product team works well with engineering team to bring the right features to the customers.

      Cons

      I see no growth as an employee at the company. No employee training programs for career advancement. Middle management is not great.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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