Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Genesys

      Engaged Employer

      Genesys reviews

      So long Interactive, hello Genesys! - Anonymous employee Genesys Employee Review

      4.0
      Dec 21, 2016
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people, excellent developers - an Indianapolis landmark that helped build the technology community and seed other startups. Very good agile development culture in many areas. Has a visionary/aspirational view of contact center technology markets, and they love their customers.

      Cons

      Interactive was a very strongly developer-centered culture - not customer-centric. Product planning was reactive with short horizons, marketing was often an afterthought, with weak cross-department communications.

      Explore other reviews about Genesys

      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

      See reviews by: Helpful|Rating|Date|All
      Related searches: Genesys jobs | Genesys salaries | Genesys benefits | Genesys interviews
      Genesys reviewsGenesys review