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      Genesys

      Engaged Employer

      Genesys reviews

      Had to sell to Genesys for a reason! - Anonymous employee Genesys Employee Review

      2.0
      Jan 16, 2017
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      They tried to create a great company... but only about 3 people made all the decisions and trusted nobody but themselves. Could never scale do to severe trust issues within the executive team. Don and and board made decison to sell because they had no other choice. They forced a sale by going to a new sales model.

      Cons

      Execs all knowing, never took care of management or others. Hired the lowest cost IT in Indy, but could never figure out this was a failing model eventually. Again - could never scale.

      Explore other reviews about Genesys

      5.0
      Jun 8, 2026
      Senior ta partner
      Recommend
      CEO approval
      Business Outlook

      Pros

      great place to work at

      Cons

      no thoughts at this time

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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