Mr - Anonymous employee Genesys Employee Review

2.0
Feb 4, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It use to me a great company, then a greedy CEO left his loyal and long standing employees hanging. Basically sold them all ipnthe river.......Nice guy. The new organisation means well, though the C level and Private Equity companies need to take a hard look at what is actually happening in the mechanics. They simply let the "old crew" run the show, especially in a sales environment, it's a shambles with poor leadership, one that's driven by fear, unacceptable, that's the only word for it.

Cons

Oh apologies, I saw that pros were the other heading, I found it hard to focus on pros there.

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Jun 29, 2026
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CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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