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      Genesys

      Engaged Employer

      Genesys reviews

      Here Through Several Acquisitions - Anonymous employee Genesys Employee Review

      5.0
      Mar 17, 2017
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Diverse environment, flat organization and smart people. Many challenges but things like integration with other companies keep things interesting. Willing to spend money, but you have to make sure you will justify it.

      Cons

      Need to be Agile, projects move slow.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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