Formerly Interactive Intelligence - Anonymous employee Genesys Employee Review

4.0
Apr 7, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

When I was with Interactive Intelligence, now Genesys, I was a remote employee and enjoyed very much the collaborative nature of our department and how we worked together as a team to accomplish goals. My director was great about allowing us to do our jobs with no micromanaging and encouraged us to utilize our strengths to better serve our clients which made work very enjoyable and productive in a positive way.

Cons

I was laid off due to reduction in force (RIF) but understand it was a business decision to market the company for sale. I respect why the changes were made but definitely miss working for ININ and wish the best for those who have transitioned to Genesys.

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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