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      Genesys

      Engaged Employer

      Genesys reviews

      Non existent employee experience - Manager Genesys Employee Review

      1.0
      Apr 27, 2017
      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility to work remotely when needed (depends on your manager)

      Cons

      For a company that preach customer experience, they completely missed the mark when it comes to employee experience. A lot of favouritism, values staff who can sweet talk but no real work, petty politics that divided team member within the department, finger pointing cultures by the leaders.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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