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      Genesys

      Engaged Employer

      Genesys reviews

      Loved the new logo!! - Human Resources Genesys Employee Review

      5.0
      May 25, 2017
      Human resources
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Company's culture and excellent working environment -Great team -Great benefits

      Cons

      -Transformation, which is difficult but it's been handled very well.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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